Applies to: Dental machines

Troubleshooting – fix problems yourself

General troubleshooting

The actual sound emission of the machine varies heavily depending on the manufacturing material and the machining conditions.

  • If the machine is exceptionally loud, check the following operating conditions:
  • Cleanliness of the blank holder
  • Condition of the tools
  • Quality of the blank
  • If loud noise cannot be avoided, wear ear protection during machining.

This can be caused by the following:

  • The .stl file is corrupt.
    • Re-export the .stl file from the CAD application after correcting CAD settings.
  • Multiple construction.info files exist in the folder path (dentalcam currently supports only 1 construction.info file per path).
    • Remove all unrelated construction.info files from the directory where the .stl file exists.

The Windows® system memory (RAM) or the available amount is insufficient.

  • Check the size of the Archive folder. If it is unusually large (more than 15–20 GB), delete blanks that have been completely utilized.
  • Reboot the computer to free up memory resources.
  • Close all unnecessary applications.
  • In the Task Manager (Windows® 10), check if there are enough memory resources available:
    1. Press CTRL + Shift + Esc.
      • The Task manager window opens.
    2. Select the Performance tab.
      • In the left column below the Working memory label, the currently used and maximum working memory displays.

The .stl has been saved in ASCII format rather than binary format.

  1. Open the folder containing the corresponding STL file in Windows® Explorer.
  2. Right click on the STL file and select Open with from the list.

  3. Select a text editor (e.g. Notepad, Wordpad etc.).

    • If it appears as a text document it is ASCII format.

  4. Re-export this file from your CAD application in binary format to convert this file from ASCII to binary format.

This error is caused by damaged STL files whose thumbnails cannot be deleted by dentalcam.

The .stl has been saved in ASCII format rather than binary format.

  1. Open the folder containing the corresponding STL file in Windows® Explorer.
  2. Right click on the STL file and select Open with from the list.
  3. Select a text editor (e.g. Notepad, Wordpad etc.).
    4. If it appears as a text document it is ASCII format.
  4. Re-export this file from your CAD application in binary format to convert this file from ASCII to binary format.

The selected .stl file has read only or limited file permissions for the current user.

  • Verify that the .stl file does not have read-only access rights.
  • Verify that the dentalcam installation path does not have read-only access rights.
  • Copy the .stl file to a local drive, restart dentalcam and try to nest the .stl file.

After dentalcam 7/8 installation or Windows® update, enable .Net Framework 3.5 and 4.7 from the Windows Features menu in Windows®.

  1. Navigate to Control Panel > Programs & Features.

  2. Select Turn Windows Features on or off.

  3. Activate .NET Framework 3.5 and .NET Framework 4.7.

  4. Select OK.

  5. Update dentalcam & dentalcnc again to the latest version with an installation package.

    If you need an installation package, contact customer service.

Null is a variant subtype used to indicate that a data item contains no valid data.

  • Backup user data and reinstall dentalcam.

The CAM computerClosed The computer that is connected to your machine and which runs dentalcam and dentalcnc. lost connection to the machine.

Error code -4 / Run time errors 8018 – Connecting error

There are also error messages other than dentalcam errors and Run time errors that are shown by Windows®. Following you find the error messages and possible solutions for the elimination of the errors.

Conflicting drillings have been detected.

  • Use the editing function for specifying the drilling range to remove the duplicate drilling (you can find the corresponding instructions here).

After dentalcam 7/8 installation or Windows® update, enable .Net Framework 3.5 and 4.7 from the Windows Features menu in Windows®.

  1. Navigate to Control Panel > Programs & Features.

  2. Select Turn Windows Features on or off.

  3. Activate .NET Framework 3.5 and .NET Framework 4.7.

  4. Select OK.

  5. Update dentalcam & dentalcnc again to the latest version with an installation package.

    If you need an installation package, contact customer service.

The Windows® library is required for opening the residual material display in dentalcam.

  • Install Microsoft Visual C++ 2013 Redistributable (x64) (or use the provided download link)

This error may occur after a Windows® update.

  • Ensure that you are opening dentalcnc as administrator or with administrator rights.

  • Reinstall the dentalcam software using administrator rights.

Other problems can occur during the operation of dentalcam. Following you find the most common problems that occur and solutions for the elimination of the problems.

This can be caused by the following:

  • An incorrect prefabricated abutment blank was inserted into the blank holder.
    • Ensure that the correct prefabricated abutment blank is used.
    • Replace an incorrect prefabricated abutment blank with a correct one.
    The correct prefabricated abutment blank is defined by the CAD application in which the STL file was created.
  • Measuring problem due to a mechanical problem with the collet chuck.
  • Software conflict
    • Update dentalcam to the latest version.

Windows font size has been increased to more than 100%.

  1. Go to Control Panel > Appearance and Personalization > Change the appearance of your display > Make text and other elements larger or smaller.
  2. Set the size of texts to Smaller – 100 % (default).

The following issues require you to change Windows® settings. You may need administrator privileges for this.

The machine should always maintain a connection to the CAM computerClosed The computer that is connected to your machine and which runs dentalcam and dentalcnc.. Ensure that the CAM computerClosed The computer that is connected to your machine and which runs dentalcam and dentalcnc. does not go into “Sleep” or “Hibernate” modes during the milling process.

One common setting that can effect milling is the USB selective suspend setting. We recommend that you disable this to avoid any connection interruptions.

  1. Open Windows Settings.
  2. Select System.

    3. System selecting in the Windows Settings

  3. Select Power & sleep.

    4. Selecting Power & sleep

  4. Select Additional power settings.

    5. Selecting Additional power settings

  5. Select Change when the computer sleeps.

    6. Selecting Change when the computer sleeps

  6. Select Never from the Energy-saving mode after drop-down list.

    7. Never Selecting Energy-saving mode after from the drop-down list

  7. Select Change advanced power settings.

    8. Selecting Change advanced power settings

  8. Select USB settings [1].
  9. Select USB selective suspend setting and select Deactivated [2].

    10. USB settings Selecting [1] and changing USB selective suspend setting to Deactivated [2]

Windows® 10:

  1. Open Windows Settings.
  2. Select Time & Language.

    3. Time & Language selecting in the Windows Settings

  3. Select Additional date, time, & regional settings.

    4. Selecting Additional date, time, & regional settings

  4. Select Change date, time, or number formats.

    5. Selecting Change date, time, or number formats

  5. Select English (United States) from the Format drop-down list.

    6. English (United States) Choosing Format from the drop-down list

Older Windows® versions:

  1. Open the Control Panel.
  2. Select Region.
  3. Select Change date, time, or number formats.
  4. Select English (United States) from the Format drop-down list.

Windows® 10:

  1. Open Windows Settings.
  2. Select Time & Language.

    3. Time & Language selecting in the Windows Settings

  3. Select Additional date, time, & regional settings.

    4. Selecting Additional date, time, & regional settings

  4. Select Change date, time, or number formats.

    5. Selecting Change date, time, or number formats

  5. Select Administrative.

    6. Selecting Administrative

  6. Select Change system locale.

    7. Selecting Change system locale

  7. Select English (United States).

Older Windows® versions:

  1. Open Control Panel.
  2. Select Region.
  3. Select Change date, time, or number formats.
  4. Select Administrative.
  5. Select Change system locale.
  6. Select English (United States).

Windows® 10:

  1. Open Windows Settings.
  2. Select Time & Language.

    3. Time & Language selecting in the Windows Settings

  3. Select Region & language.

    4. Selecting Region & language

  4. Select English (United States) from the drop-down list [1].
  5. If this is not possible, select Add a language [2].

    6. English (United States) Selecting [1] or Add a language [2]

  6. Enter English (United States) in the input field or scroll down the list and select English (United States).

    7. Selecting English (United States)

  7. Install the language package.
  8. Select English (United States) from the drop-down list [1] (see figure above).

Many connection problems on machines with Silex technology can be solved by updating the driver for the Ethernet port.

The following instructions describe the typical update of an Intel or Realtek network driver under the 64-bit versions of Windows 10 and Windows 11. Due to the variety of hardware and software configurations, the procedure for your computer may differ. If you have any questions, please contact the manufacturer of your computer.

  1. Right-click on the Windows start menu icon.

  2. Select the Device Managerentry in the context menu.

     

  3. Open the Network adapternode in the Device Manager.

  4. Search for the entry for the wired Ethernet port.

    • Search for entries such as Intel Ethernet Connection or Realtek PCIe GbE Family Controller.

    • Ignore entries for WiFi or Bluetooth devices or similar.

    Example: In the following screenshot, there is an entry for an Intel WIFI adapter above the entry for the Realtek interface. The entry for the Realtek interface is correct.

     

  5. Depending on the manufacturer name in the entry, continue with the corresponding instructions.

  1. Download the latest driver version:

    1. Visit the Realtek download page.

    2. Look for the driver package for Windows 10 or Windows 11 with the name Auto Installation Program , but without the addition Not Support Power Saving.

       

    3. Select the following icon in the corresponding line:

    4. Select Download file .

  2. Open the download folder in Windows Explorer.

  3. Unpack the ZIP fileClosed A compressed file which contains multiple other files. Has the .ZIP file extension. ZIP files must be unzipped before use.:

    1. In Windows Explorer, right-click the ZIP fileClosed A compressed file which contains multiple other files. Has the .ZIP file extension. ZIP files must be unzipped before use. and select Extract all in the context menu.

    2. Confirm the process in the following dialog with Extract.

  4. Change to the unzipped folder and start the program contained therein.

     

  5. Follow the installation wizardClosed Application which installs software on your hard drive and leads you through every single step. until the installation is finished.

     

Use at least driver version 29.1.1.

  1. Download the latest driver version:

    1. Visit the Intel download page.

    2. Download the complete Ethernet driver package.

  2. Open the download folder in Windows Explorer.

  3. Unpack the ZIP fileClosed A compressed file which contains multiple other files. Has the .ZIP file extension. ZIP files must be unzipped before use.:

    1. In Windows Explorer, right-click the ZIP fileClosed A compressed file which contains multiple other files. Has the .ZIP file extension. ZIP files must be unzipped before use. and select Extract all in the context menu.

    2. Confirm with Extract in the following dialog.

  4. Switch to the subfolder \APPS\SETUP\SETUPBD\Winx64 in the unzipped folder.

  5. Start the program SetupBD.exe.

     

  6. Follow the installation wizardClosed Application which installs software on your hard drive and leads you through every single step. until the installation is finished.

  7. If the installation wizardClosed Application which installs software on your hard drive and leads you through every single step. does not recognize the Ethernet interface, try a manual installation:

    1. Open the entry for the Ethernet interface in the Device Manager as described in Determine the manufacturer of the Ethernet port .

    2. Double-click the entry.

      • The window with the properties for the interface opens.

    3. Switch to the Driver tab.

    4. Select Update driver.

       

    5. In the following dialog, select Search my computer for drivers.

       

    6. Select Browse in the following window.

       

      • The Search for folder window opens.

    7. Navigate to the unzipped folder with the Ethernet drivers.

    8. Select the folder with the appropriate drivers for your Ethernet port.

      • The model name in the Device Manager entry will help you to identify the correct subfolder.

      • The Winx64 subfolder contains the drivers for the 64-bit versions of Windows.

      • The NDI68 subfolder contains the drivers for Windows 10.

      • The W11 subfolder contains the drivers for Windows 11.

      Example: Open folder structure for an Ethernet port

    9. Confirm with OK.

    10. Select Next.

       

    11. Follow the installation wizardClosed Application which installs software on your hard drive and leads you through every single step. until the installation is finished.

dentalcnc error codes

Code Description

-3101 / -1101

Error while loading the blank (R5 – S2 & S5)

-3100 / -1100

Error while loading the blank (R5 – S2 & S5)

-3001 / -1001

Error while loading the blank (R5 – S2 & S5)

-3000 / -1000

Error while loading the blank (R5 – S2 & S5)

-2101 / -1101

Error while unloading the blank (R5 – S2 & S5)

-2100 / -1100

Error while unloading the blank (R5 – S2 & S5)

-2001 / -1001

Error while unloading the blank (R5 – S2 & S5)

-2000 / -1000

Error while unloading the blank (R5 – S2 & S5)

-24

Broken tool in the collet chuck

-23

Reference drive error

-17

Suction unit switched on during wet machining (R5)

-16

No block mounted

-15

Block dimension exceeded

-14

Invalid tool change

-13

Insufficient compressed air

-12

Blank diameter not ok

-11

Error while measuring the blank

-10

Measuring key jammed

-9

Insufficient vacuum

-8

Flow rate too low

-7

Tool removed during processing

-6

Tool length out of range

-5

Error reading file

-4

Connecting error

-3

No tools available

-2

Tool breakage

-1

User abort

0

OK

1

Unsupported command

2

Invalid command

3

Command currently not available

5

License needed

6

Stopped by user

7

Out of memory

10

Unknown parameter

12

Missing parameter

13

Parameter out of range

14

No costumer profile found

20

Axis motor not defined

21

Axis cannot be used as parallel axis

22

Axis not referenced

23

Not found reference point

24

Not found measuring point

25

Coordinate out of axis range

26

Tool too long

27

Tool too short

30

No spindle defined, P9000=0

31

No response of spindle controller

32

Spindle input active

34

Spindle controller overload

40

Cannot record macro

41

Macro too long

42

Error in last macro

43

Macro not found

50

Emergency stop after booting

51

Emergency stop actuated

52

Stopped by driver error of motor control

53

Stopped by spindle interface

54

Communication error of the spindle

55

Stopped by hbox interface

57

Error while booting

58

Stop by reference switch

60

Stopped by overcurrent error of spindle

61

Stopped by overload error of spindle

62

Wait for stop signal

63

Input stop

64

Spindle temperature error

70

Level offset too high

71

Internal software error

72

Error opening / reading file

73

No answer from IIC device

74

Error while loading fpgas driver

76

Update failed – Transmission error

77

Error when updating spindle or hbox

78

No input signal

79

Input signal timeout

Interactive troubleshooting guides

dentalcnc error codes

All machines

R5

S2 / S5