Applies to: dentalcam & dentalcnc 8.11
Error code -10 – Measuring key jammed
dentalcnc aborts the job and displays the error code.
Interactive troubleshooting guide
Can you press down the measuring key with your finger?
Does dentalcnc detect that the measuring key is pressed down?
How to check this:
- Check the measuring key. Checking the measuring key
- Answer the question depending on the test result:
- If the icon is only highlighted when you press the measuring key down, select When pressed down.
- If the icon is always highlighted, select Always highlighted.
- If the icon is never highlighted, select Never highlighted.
Is the measuring key bent or otherwise damaged?
Does the measuring key show traces of oxidation and/or corrosion?
Does cleaning the measuring key solve the issue?
How to check this:
- Thoroughly clean the measuring key as described in your machine’s operating instructions. Operating instructions for vhf dental machines
- Check if you can press the measuring key down with your finger.
- Check if the measuring key icon in dentalcnc is only highlighted when you press the measuring key down. Checking the measuring key
Recommendation
The measuring key may need repairing.
Recommendation
It may have been a temporary issue.
- Restart the job.
- If the problem persists: Contact customer service.
Recommendation
The measuring key may need repairing.
Recommendation
- Restart the job.
- If the problem persists: Contact customer service.
Recommendation
The measuring key may need repairing.
Recommendation
- Contact customer service.
Recommendation
- Restart the job.
- If the problem persists: Contact customer service.
Recommendation
The measuring key may need repairing.
