Applies to: dentalcam & dentalcnc 8.11
Error code 26 / 27– Tool too long / short
dentalcnc aborts the job and displays the error code.
There is an extended version of this troubleshooting guide available for vhf certified service employees:
Interactive troubleshooting guide
Did you use the correct tools for the job?
You can use the following information in dentalcnc to determine which tools are required:
The required tools in the 'Job details' section of the Machining view
Did the spindle pick up the tool correctly via the collet chuck?
S1, S2, S5: Can you feel the measuring key’s pressure point when pressing it down?
How to check this:
- Open the working chamber door.
- Press down the measuring key.
- Verify that you can feel the pressure point.
Does dentalcnc detect that the measuring key is pressed down?
How to check this:
Is the tool broken or damaged?
Recommendation
- Exchange all incorrect tools.
- Restart the job.
Recommendation
- Remove the tool from the collet chuck.
-
Clean the collet chuck as described in the machine’s operating instructions.
- If the collet chuck is defective or too soiled to be properly cleaned, exchange it for a spare collet chuck.
-
Restart the job.
Watch the video
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Recommendation
- Exchange all broken and damaged tools.
- Restart the job.
Recommendation
The measuring key may need repairing.
Recommendation
The measuring key may need repairing.
- Contact customer service.
Recommendation
